Privacy Policy

Information we collect

When you place an order, we ask for information such as your name, billing or delivery address, telephone number, email address and order details. If you contact us, we receive the information you include in your message. Please do not send passwords, bank card details or identity documents through our contact form.

Our store and hosting systems may also record technical information such as IP addresses, browser details and request logs to operate and protect the website. If you create an account, your account information is stored so you can use the account and access your orders.

How we use your information

• Process, confirm and fulfil orders and arrange delivery.
• Send order updates and respond to support enquiries.
• Maintain necessary transaction records and handle order issues.
• Keep the website functioning and investigate misuse or technical problems.

Delivery and service providers

Information needed to fulfil your order may be shared with the supplier or fulfilment partner and courier handling the order. This may include your name, phone number, delivery address and product details. Hosting, email and other technical service providers process information needed to operate the store. Information may also be disclosed where required by applicable law.

Cash on Delivery

Cash on Delivery is the payment method currently offered by Sajora. You do not need to enter card details to use this payment method. The courier or fulfilment partner receives the order and collection information needed to complete delivery.

Cookies and your shopping cart

WooCommerce uses cookies and session information to remember cart contents and support checkout. WordPress also uses cookies for signed-in accounts. You can control cookies through your browser settings; blocking essential cookies may prevent the cart, account or checkout from working correctly.

How long information is kept

Order and support information is kept for as long as needed to fulfil orders, deal with enquiries and meet applicable record-keeping requirements. Some information may remain in backups until those backups are replaced through the normal backup cycle.

Your requests

You can ask us about the personal information associated with your order, request a correction, or ask for deletion where applicable. We may need to verify that you are the person concerned. Some transaction information may need to be retained to meet legal obligations or resolve an outstanding order issue.

Security

Access to order and support information is limited to people and service providers who need it for the purposes described above. No online service can guarantee absolute security. Please keep any account password private.

External links

Product descriptions or other pages may link to third-party websites. Their privacy practices are governed by their own notices.

Contact and updates

For privacy questions or requests, use the Contact Us page linked in our website navigation and include your order number if relevant. We may update this notice as the store changes; the date above identifies the latest version.